Crisis Conflict

Mediation & Third-Party Intervention

Definition: Bringing in a neutral third party to resolve an impasse.

Purpose: To facilitate resolution when negotiations are at a standstill.

Example Scenario: A neutral mediator assists two companies in settling a contractual dispute.

How to Counter: Clearly define your positions and interests, actively participate in finding common ground.

Reframing Issues

Definition: Shifting the discussion toward common interests rather than differences.

Purpose: To redirect focus towards collaborative solutions.

Example Scenario: Focusing negotiations on shared goals like profitability or sustainability rather than individual demands.

How to Counter: Stay aware of reframing efforts and ensure your core interests remain central to negotiations.

Cooling-Off Periods

Definition: Taking a break from tense negotiations to allow emotions to settle.

Purpose: To reduce emotional tension and enable more rational decision-making.

Example Scenario: Pausing a heated discussion and agreeing to reconvene after a short break.

How to Counter: Use the cooling-off period to reassess your strategy clearly and calmly.

Quick Check 🚀

# Mediation typically involves: 1. [ ] Forceful tactics 1. [x] Neutral third-party facilitation 1. [ ] Immediate deal acceptance 1. [ ] Complete transparency # Reframing Issues primarily helps to: 1. [ ] Create urgency 1. [x] Focus on common interests 1. [ ] Delay negotiations 1. [ ] Conceal true objectives # Cooling1.Off Periods are beneficial because they: 1. [ ] Increase urgency 1. [x] Allow emotional tensions to subside 1. [ ] Confuse opponents 1. [ ] Prompt immediate agreement # Scenario: Tensions rise, and you suggest taking a short break. This tactic is: 1. [ ] Mediation 1. [x] Cooling-Off Period 1. [ ] Reframing 1. [ ] Information Asymmetry # Scenario: You bring in an impartial person to resolve an impasse. You are using: 1. [ ] Cooling-Off Period 1. [x] Mediation 1. [ ] BATNA 1. [ ] Highball